Return & Refund Policy
At Gift N Vibe, your satisfaction matters to us. We want you to feel confident when shopping with us. Please read our Return & Refund Policy carefully to understand the conditions for returns, refunds, exchanges, and order cancellations.
1. Return Window
Gift N Vibe accepts eligible return requests made within 7 days of delivery.
To qualify for a return, you must contact our customer support team within 7 days of receiving your order and obtain return approval before sending any item back.
Returned items must meet the eligibility requirements outlined in this policy.
This return window does not limit any statutory cancellation, return, or refund rights that cannot legally be excluded under applicable consumer protection laws.
2. Return Eligibility
To be eligible for a return, an item must:
- Be unused, unworn, and in its original condition.
- Be returned in its original packaging.
- Have all original seals, protective coverings, and hygiene seals intact, where applicable.
- Include all original accessories and components supplied with the product.
- Be accompanied by proof of purchase or your order number.
Hygiene notice: Due to the personal and intimate nature of certain products sold by Gift N Vibe, intimate products that have been opened, unsealed, worn, or used are generally not eligible for return or exchange for hygiene reasons, unless the item is defective, incorrect, or a different remedy is required by applicable law.
Products that do not meet the return requirements may be refused, subject to applicable consumer protection laws.
3. Damaged, Defective, or Incorrect Items
We want every order to arrive in the expected condition. If you receive a damaged, defective, or incorrect item, please contact us as soon as possible, preferably within 48 hours of delivery.
Please provide:
- Your order number.
- A description of the issue.
- Clear photographs or videos showing the item and any visible damage.
- Photographs of the packaging, where relevant.
Our team will review your request and explain the available resolution. Depending on the circumstances, this may include a replacement, repair, refund, or another appropriate remedy under applicable law.
Where an item is confirmed to be damaged, defective, or incorrectly supplied, Gift N Vibe will cover reasonable return shipping costs where required by applicable law or agreed with our support team.
Please do not dispose of or return a damaged or defective item until our team has provided instructions.
The 48-hour reporting request is intended to help us investigate issues promptly and does not remove any rights you may have under applicable law.
4. Items Not Eligible for Return
Unless otherwise required by applicable law, the following items are not eligible for return or exchange:
- Intimate products that have been opened, unsealed, worn, or used.
- Products with damaged or removed hygiene seals.
- Items showing signs of use, misuse, or damage caused after delivery by the customer.
- Products returned without their original accessories or required packaging.
- Items for which a return request is made outside the 7-day return window, unless an exception applies.
These restrictions do not affect your rights concerning defective, incorrectly supplied, or misdescribed products, or other rights that cannot legally be excluded.
5. How to Request a Return
Please follow these steps to request a return.
Step 1: Contact our support team
Email us at [your customer support email] with the subject line “Return Request.”
Step 2: Provide your order details
Include your order number, the name of the item you wish to return, and the reason for your request. Attach photographs if relevant.
Step 3: Wait for approval
Our team will review your request and confirm whether the item is eligible for return. If approved, we will provide the return instructions and shipping address.
Step 4: Package the item securely
Pack the approved item carefully, including its original packaging and any required accessories. Include your order number inside the parcel.
Step 5: Send the return
Use the return method and address provided by our support team. We recommend using a tracked shipping service and keeping your proof of postage until your return has been resolved.
Please do not send returns to the address printed on your original parcel unless our team confirms that it is the correct return address.
6. Return Shipping Costs
For change-of-mind returns, the customer is responsible for return shipping costs unless otherwise stated by Gift N Vibe or required by applicable law.
If an item arrives damaged, defective, or incorrect, we will arrange or cover reasonable return shipping costs where applicable.
Original shipping charges and any additional delivery fees will be handled according to the circumstances of the return and applicable law.
7. Refund Policy
Once an approved return has been received and inspected, we will notify you of the outcome.
If your refund is approved, it will generally be issued to your original payment method within 3–5 business days after approval.
Please note that the time it takes for the refund to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.
If you have not received your refund after the expected processing period, please contact your payment provider first. If you still need assistance, reach out to our customer support team.
Refunds will be processed in accordance with applicable consumer protection laws.
8. Exchanges and Replacements
Exchanges or replacements may be available for eligible items, subject to product availability.
If you wish to exchange an item, please contact our customer support team before sending it back. Exchanges are subject to the 7-day return window and the eligibility requirements outlined in this policy.
If the requested replacement is unavailable, we will discuss the available alternatives with you, including a refund where appropriate.
Defective or incorrectly supplied products will be handled in accordance with applicable law.
9. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible after placing it.
Before dispatch: We will make reasonable efforts to cancel your order before it is shipped. If cancellation is accepted, the applicable refund will be processed to your original payment method.
After dispatch: Once an order has been handed over to the shipping carrier, cancellation may no longer be possible. You may need to wait for delivery and follow the applicable return procedure, subject to product eligibility and applicable law.
We cannot guarantee that a shipment can be intercepted or recalled after dispatch.
Nothing in this section limits any statutory cancellation or withdrawal rights that may apply to your purchase.
10. Missing or Undelivered Orders
If your order has not arrived within the estimated delivery window, please contact our customer support team with your order number.
We will review the tracking information and, where necessary, investigate the shipment with the relevant courier.
Depending on the investigation and applicable circumstances, an appropriate resolution may include a replacement or refund.
If tracking confirms delivery but you have not received your parcel, please let us know so we can help investigate the matter.
11. Orders to Restricted or Sanctioned Destinations
Gift N Vibe does not ship to certain countries and regions, including destinations where shipping is unavailable because of operational restrictions, applicable sanctions, embargoes, or legal requirements.
If an order cannot legally or operationally be fulfilled, we reserve the right to cancel it and refund the amount paid, subject to applicable law.
Customers must not use our services to circumvent applicable sanctions, embargoes, or export restrictions.
12. Contact Us
If you have any questions about returns, refunds, exchanges, or cancellations, please contact our customer support team.
Gift N Vibe
Website: https://giftnvibe.com
Email: info@giftnvibe.com
Please include your order number in all return or refund enquiries so that we can assist you more efficiently.
Thank you for shopping with Gift N Vibe. We appreciate your trust and support!
