Privacy Policy
Last updated: 9 October 2026
At Gift N Vibe (“we”, “us”, or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit https://giftnvibe.com, make a purchase, contact us, or otherwise interact with our website and services.
By using our website, you acknowledge that your personal information may be processed as described in this Privacy Policy, subject to your rights and applicable data protection laws.
1. Personal Information We Collect
When you visit our website, place an order, or interact with our services, we may collect the following categories of information.
Personal and contact information
- Name
- Email address
- Phone number
- Billing and shipping addresses
Order and transaction information
- Products purchased, order history, and transaction details
- Payment status and payment confirmation information
- Shipping, delivery, return, and refund details
Payment information
Payments are processed through third-party payment providers. Depending on the payment method you select, these providers may collect and process payment card details or other payment information.
We may receive payment confirmations, transaction references, and related information necessary to process your order. We do not intentionally store full payment card details on our own systems where payment processing is handled by a third-party provider.
Technical and browsing information
- IP address and approximate location derived from it
- Browser type and device information
- Operating system
- Pages visited, products viewed, and interactions with our website
- Referral sources and website usage information
- Cookie identifiers and similar tracking information
Communications and preferences
If you contact us, subscribe to our marketing communications, submit a review, or participate in a promotion, we may collect the information you provide and your communication preferences.
2. How We Use Your Information
We use personal information for legitimate business purposes, including:
- Processing, confirming, and fulfilling orders.
- Arranging shipping and providing delivery updates.
- Processing eligible returns, refunds, and exchanges.
- Responding to customer enquiries and providing support.
- Processing payments and helping prevent fraud or unauthorised transactions.
- Maintaining, operating, and improving our website and shopping experience.
- Managing customer accounts, where applicable.
- Sending order confirmations, receipts, shipping notifications, and other service-related messages.
- Sending promotional emails or messages where permitted by law and, where required, with your consent.
- Analysing website traffic, advertising performance, and customer preferences.
- Complying with legal obligations and enforcing our policies.
- Protecting our business, customers, and website against misuse, fraud, and security threats.
We will process your information only where we have an appropriate legal basis to do so under applicable data protection laws.
3. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, and similar technologies to support website functionality and improve your shopping experience.
These technologies may be used to:
- Remember your shopping cart and checkout preferences.
- Keep essential website features working properly.
- Understand how visitors use our website.
- Measure the effectiveness of advertising campaigns.
- Personalise content and marketing where permitted.
- Help detect fraud and protect website security.
Some cookies are necessary for the operation of our website. Other cookies, including certain analytics and advertising cookies, may require your consent depending on applicable law.
You can manage cookies through your browser settings and, where available, our website’s cookie preference tools. Disabling certain cookies may affect some website features.
4. How We Share Your Information
We do not sell your personal information in exchange for money. We may share information with trusted third parties where necessary to operate our business and provide our services.
These parties may include:
Shopify and website service providers
Our online store is powered by Shopify, which provides the e-commerce infrastructure used to display products, manage orders, and facilitate checkout.
Payment providers
Payment processors and financial service providers receive the information necessary to authorise and process your chosen payment method.
Shipping and fulfilment providers
Courier companies, fulfilment partners, and logistics providers may receive your name, shipping address, phone number, and other information required to deliver your order.
Analytics and advertising providers
We may use analytics platforms and advertising services to understand website performance, measure campaigns, and promote our products, subject to applicable consent and privacy requirements.
Customer support and communication providers
We may share relevant information with service providers that help us manage customer enquiries, email communications, and operational support.
Legal and regulatory authorities
We may disclose information when required by law, regulation, court order, or a valid legal process, or when reasonably necessary to protect our rights, customers, or the public.
Business transfers
If our business is involved in a merger, acquisition, restructuring, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable legal requirements.
Third-party providers may process information according to their own privacy policies and applicable contractual obligations.
5. International Data Transfers
Gift N Vibe may work with service providers located in countries other than the country in which you reside.
As a result, your personal information may be transferred to or processed in other jurisdictions, including jurisdictions where data protection laws differ from those in your country.
Where required by applicable law, we will take appropriate steps to ensure that international transfers of personal information receive the required level of protection.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, fraud prevention, dispute resolution, and legal compliance.
The retention period depends on the type of information, the purpose for which it was collected, and any applicable legal requirements.
When information is no longer required, we will take reasonable steps to delete it, anonymise it, or securely dispose of it, subject to applicable law.
7. Data Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
These measures may include secure connections, access controls, and the use of reputable third-party service providers.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted or stored electronically.
8. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of certain personal information.
- Request restrictions on certain processing activities.
- Object to certain uses of your information.
- Request a copy of certain information in a portable format.
- Withdraw consent where processing is based on consent.
- Opt out of marketing communications.
- Lodge a complaint with the relevant data protection authority.
These rights are subject to applicable legal conditions and exceptions.
To make a privacy-related request, contact us using the details provided in the Contact Us section below. We may need to verify your identity before processing your request.
9. Marketing Communications
If you subscribe to our newsletter or otherwise consent to receive promotional communications, we may send you information about new products, offers, promotions, and updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.
Even if you opt out of marketing communications, we may still send essential messages relating to your orders, payments, deliveries, or customer service enquiries.
We will obtain consent where required by applicable law.
10. Children’s Privacy
Our website is not intended for individuals who are below the minimum age permitted to purchase our products under applicable law.
We do not knowingly collect personal information from children in violation of applicable legal requirements. If we become aware that personal information has been collected unlawfully from a child, we will take appropriate steps to address the situation.
Parents or legal guardians who believe a child has provided personal information to us may contact our support team.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services, social media platforms, or other external services.
We do not control the privacy practices of websites or services operated by third parties. If you follow an external link, we encourage you to review the relevant provider’s privacy policy before sharing personal information.
Your interactions with third-party services may be governed by their own terms and policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers, or legal requirements.
When we make changes, we will update the “Last updated” date at the top of this page. Where required by applicable law, we will provide additional notice or obtain consent for material changes.
We encourage you to review this page periodically.
13. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or need more information about how your personal information is handled, please contact us.
Gift N Vibe
Website: https://giftnvibe.com
Email: info@giftnvibe.com
We will review your enquiry and respond in accordance with applicable legal requirements.
Thank you for trusting Gift N Vibe.
